We want you to know that when you use our SERVICE you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Statement describes the information we collect about you, how it is used and shared, and your rights regarding it.
Who we are:
The data controller is CoBabble Ltd. Our registered address is CoBabble UK Limited, 2nd Floor, 5 Cloughmore Terrace, Warrenpoint, Northern Ireland BT34 3HP
All the information that we hold about you is provided to us by yourself when you use our SERVICE. We will tell you why we need the information and how we will use it.
Our Lawful Basis for processing your information
The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so.
Our Lawful Basis is: performance of a contract to deliver our SERVICE to you and our Legitimate Interests are where you are a customer of our SERVICE; processing for direct marketing purposes, or to prevent fraud; and processing necessary to ensure network and information security, including preventing unauthorised access.
How we collect information about you:
We may collect information about you in several ways. These include:
- when you provide it to us by getting in contact (phone/email/web)
- when you purchase one of our tailored packages
- when you subscribe to our services or mailing list
- if you submit your details when sending an enquiry through a third-party vendor
- when you provide details via messaging apps
The information we collect:
The information we collect can include your name, email address, payment details where relevant, IP address, geographical location of where you accessed our website, geographical location of where you accessed our app, information about how you use/interact with our website and or/app, information from cookies (if you have consented to their use) and information about your computer or other electronic device (pone, tablet and browser type).
How we use your information and the legal bases for this:
Your information is used to process your purchases, deliver our services, and contact you, as well as to improve the website and/or app experience for our users. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or to take steps at your request to enter a contract.
Following your purchase, we may subsequently send you communications about selected CoBabble products and services. In these circumstances, the processing of your personal data is based on legitimate interest.
When you opt in to receive communications from us, this processing is performed based on your consent and you can remove your consent at any time. Within each communication we send, you have the option to opt out of further contact.
Who we share your data with:
CoBabble will sell information about you to a third party. We will not or transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you.
We may share your personal data with:
- Our payment processor for processing card payments
- Our legal advisors in the event of a dispute or other legal matter
- Law enforcement officials, government authorities, or other third parties to meet our legal obligations
- Any other party where we ask you for your consent to the sharing
We transfer personal data to the following third parties using the identified safeguards because we rely on third-party services to deliver our Service.
- Stripe (USA)
- One Signal (USA)
- Google Analytics (USA)
- Mailer Lite
CoBabble provides Services in conjunction with several payment processors, including: Stripe and GoCardless through which users may pay for CoBabble packages, services, and products. Those companies acting as payment processors may collect and store personal data related to your billing information and history in order to provide their services, and may collect and store personal data and business data to prevent fraud and other abuse.
We have satisfied ourselves that such transferred data is fully protected and safeguarded as required by the General Data Protection Regulation
To delete your payment or billing information, you will need to do so with your payment provider, as CoBabble only has minimal secure access to those records as needed to provide the Services.
Some of the content that you see displayed on CoBabble is not hosted by CoBabble. These “embeds” are hosted by a third-party and embedded in CoBabble, so that it appears to be part of that page. For example: Vimeo videos. These files send data to the hosted site just as if you were visiting that site directly (for example, when you load a CoBabble page with a Vimeo video embedded in it, that video appears because of a pointer to files hosted by Vimeo, and in turn Vimeo receives data about your activity, such as your IP address and how much of the video you watch).
Tracking and Cookies:
- Validate users
- Remember user preferences and settings
- Determine frequency of accessing our content
- Measure the effectiveness of advertising campaigns
- Analyse site visits and trends
Security of your information:
CoBabble respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification, or disclosure of data.
INFORMATION WE RECEIVE FROM YOUR USE OF THE COBABBLE PLATFORM
Your device provides data on a variety of metrics such as your physical location, check in and check out of said location and time on location. The data collected varies depending on which device you use. If activity is undertaken whilst offline, when your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
The CoBabble platform service includes features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your Cobabble device or mobile device settings. We may also derive your approximate location from your IP address. Removing access will prevent specific functions within Cobabble from working effectively and accurately
When you access or use CoBabble we receive certain usage or network activity information. This includes information about your interaction with content within CoBabble, for example, when you view or search content, check in or check out of a site, scan a QR code to access content, create or log into your account.
We also collect data about the devices and computers you use to access the Cobabble platform, including IP addresses, browser type, language and operating system, location (depending on the permissions you have granted us), and cookie information.
Provide and maintain services
Using the information we collect, we are able to deliver the Cobabble experience to you and honor our Terms of Service
contract with you. For example, we need to use your information to provide you with the ability to check in and check out of locations, access location specific documents, provide access to your content and to give you customer support.
Full use of the Cobabble solution is dependent on your use of a computer with adequate software and specifications as well as a supported mobile device and internet access. The maintenance and security of this equipment may influence the performance of CoBabble and it is your responsibility to ensure that user have equipment with the appropriate functionality. You are responsible for internet access charges, so please check with your internet provider for information around date usage.
Use Cobabble at your own risk
Using Cobabble is solely at your own risk.
Our goal is to provide a helpful service by providing data to our clients. Specifically when it comes to our check in and check out feature that monitors when a device is in a specific geographic location. But we make no endorsement, representation or warranty of any kind about Cobabble services.
We are not responsible for the accuracy, reliability, availability, effectiveness or how you choose to use information received through the CoBabble platform.
Use of the CoBabble platform should not replace your common sense when it comes to specific jobs or documentation related to those jobs in a specified geographic location. The ability for CoBabble to contact your mobile device during your time on site is purely to reconcile time on site against potential accidents at work, submitted hours of work and legitimacy of audits, checklists or forms filled out at a specific geographic location.
The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the existence of your consent or our legitimate interests as a business.
When you purchase from us, for example your purchase one of our tailored packages we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.
We retain your personal data while you remain a customer unless you ask us to delete it.
We will delete or anonymise your information at your request unless:
- There is an unresolved issue, such as claim or dispute
- We are legally required to or
- There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers’safety and security
The General Data Protection Regulation gives you specific rights around your personal data.
Subject to certain limitations, you have the right to:
- Request a copy of the information we hold about you and be told about its use.
- Request that CoBabble rectifies or deletes your information or restricts processing if you have concerns over its accuracy, deletion, or fair and lawful use.
- Withdraw consent to the use of your information. All our communications (excluding operational communications) contain an unsubscribe link.
Accessing and Correcting Your Information
You may request access to, correction of, or a copy of your information by contacting us at [email protected]
Concerns and Complaints:
If you have concerns or questions over the collection, storage, or processing of your data, we encourage you to contact us directly:
CoBabble UK Limited
5 Cloughmore Terrace,
You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available at https://ico.org.uk/global/contact-us